Mohamed Mahmoud

Mohamed Mahmoud is a seasoned professional with extensive experience in customer service and support roles. Currently serving as a Peer Mentor at Talabat since April 2020, Mohamed has achieved a 100% quality metric and has successfully certified 97% of trainee batches. Additionally, as a Senior Dispatcher at Otlob and a Senior Mail Agent at AWOK.com, responsibilities include managing customer inquiries in both English and Arabic, coordinating logistics, and ensuring timely problem resolution. With a background as a Customer Services Agent at Vodafone since September 2017, Mohamed consistently addresses over 85 customer calls daily, maintaining high levels of customer satisfaction. Mohamed holds a degree in Tourism and Travel Services Management from Minia University, graduating in 2013.