Harin Bhavsar

Harin Bhavsar is an experienced leader in customer experience and insights, currently serving as the Head of Customer Experience & Insights at Axis Bank since November 2021. Prior roles include Head of Customer Experience at Aditya Birla Health Insurance Company Limited and at BNP Paribas Personal Investors, where significant contributions were made to shift organizational focus from product-centric to customer-centric approaches. Harin's background includes expertise in managing customer success for Vymo in the Banking & Financial Services sectors and investment research and customer experience at Aranca. Previous management roles also included positions at JLT and Wipro, encompassing various verticals such as technology, claims, and finance.