Alana Martinato

Alana Martinato has several years of work experience in various customer success roles. Alana started their career as an Estagiário Jurídico at the Tribunal de Justiça de Santa Catarina from February 2011 to July 2013. Alana then worked as an Auxiliar Administrativo at Delta Eficiência Energética from March 2015 to December 2017.

In 2019, Alana joined Aurum Software, where they had multiple roles. As a Customer Success Analyst, they focused on the first 90 days of the customer journey, ensuring engagement and value delivery. Alana also played an active role in internal projects, utilizing agile methodologies. Alana later transitioned to the role of Customer Success Manager, where they used CRM platforms to handle more than 20 daily client interactions and worked on retention, churn prevention, and base engagement. Alana monitored KPIs and ensured customer success through NPS and expansion efforts. Alana'stime at Aurum Software lasted until January 2022.

Alana's most recent position is as a Customer Success Manager at Checklist Fácil. In this role, they worked with retail and industry clients, taking responsibility for customer health, retention, and expansion. Alana managed a portfolio of over 50 large-scale clients, analyzing their performance and proactively strategizing to maximize their results. Alana'smain focus was continuously delivering value to the customers. This position started in February 2022 and is ongoing.

Currently, Alana is a Customer Success Manager at Axur, starting in September 2022.

Alana Martinato completed their Bachelor's degree in Law (Bacharelado) from Faculdade Cesusc, starting in 2010 and finishing in 2017. In addition to their formal education, they obtained several certifications, including "O FUTURO DO CA NO BRASIL - RACS 2023" from CLG | Customer Led Growth Educação in April 2023, "Produtividade Inteligente" from Escola Conquer in January 2023, "Liderança de Alta Performance" from G4 Educação in September 2022, "Produtividade Gestão do Tempo e Propósito" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in May 2022, and "Inteligência Emocional 2.0" from Escola Conquer in March 2022. Alana also obtained the certification "Customer Success Foundations" from ClienteChefe in July 2019. Additionally, Alana has listed a certification titled "OKR Essencial - Defina metas com OKRs" from Feedz, but no specific month or year of completion was provided for this certification.