Amanda Dias Duarte

Amanda Dias Duarte has worked at various companies and held different roles throughout their career. Amanda started their professional journey in 2015 as an Estagiário at the Tribunal de Contas do Estado do Espírito Santo - TCEES, where they worked until 2016. Following this, they joined the Tribunal de Justiça do Espírito Santo as an Estagiário at the Central de Abertura dos Juizados Especiais Cíveis de Vila Velha, where they gained experience in customer service and the preparation of initial consumer and civil petitions. Amanda'stime at the Tribunal de Justiça lasted from 2016 to 2018. Amanda then transitioned to Luciano Kelly do Nascimento Advogados Associados, initially working as an Estagiário from 2019 to 2020, before taking on the role of Advogada from 2020 to 2022. Amanda'scurrent position is at Axur, where they began as an Operations Analyst in 2022 and is currently working as a Customer Success Dedicated professional since May 2023.

Amanda Dias Duarte completed their Bachelor's degree in Law, specializing in Direito, from FAESA from 2015 to 2019. Amanda also obtained various additional certifications, including Visualização de dados com Metabase from Udemy in November 2022, Fundamentos da LGPD from Enap in February 2022, Introdução ao Customer Experience from CS Academy in February 2022, Produtividade e Gestão do Tempo from Escola Conquer in February 2022, and Atendimento ao Cliente: Técnicas de Resolução de Problemas e Conflitos, Como Desenvolver sua Inteligência Emocional, Como Estabelecer Padrões de Qualidade no Atendimento ao Cliente, Fundamentos do Atendimento ao Cliente, Técnicas de Comunicação Interpessoal, and Técnicas para Lidar com o Trabalho sob Pressão, all obtained from LinkedIn in January 2022. Additionally, they completed the course Adequação à LGPD para Escritórios de Advocacia from The Legal Hub in June 2021, and Uma Introdução ao Direito Americano from the University of Pennsylvania in June 2021.