Ekaterina Rogacheva

Ekaterina Rogacheva has extensive experience in product assistance and customer support within the gaming industry. At Azur Interactive Games since September 2018, Ekaterina serves as Chief Product Assistance O, overseeing app store optimization (ASO), localization, community engagement, and support. Previously, as Head of Community & Support at Pixonic from March 2015 to August 2018, Ekaterina focused on a data-driven approach to enhance player interaction and improve customer service strategies, while also integrating analytical tools and monitoring novice user perceptions. Ekaterina's career began as a Customer Support Specialist, providing client services through Zendesk and collaborating with various teams to ensure effective communication within the gaming community.