Rob Breaks

Rob Breaks is an experienced customer service professional with a robust background in managing customer experience and operations. Currently serving as a Customer Experience Manager at Azzurri Group since December 2015, Rob has previously held the role of Customer Service Manager while seeking new opportunities since October 2019. At Quintessentially, Rob excelled as Head of Ask Q (UK) from September 2002 to November 2014, overseeing a 16-member team and focusing on enhancing customer service, complaint resolution, and training. Additionally, Rob contributed as a Content Writer for a commemorative book on Quintessentially's first decade and managed relations with high-end restaurants to ensure member access and benefits. Earlier experience includes serving as a Client Service Advisor at toptable.co.uk, where Rob supported customer care and website administration.