Kimberley McDonald

Kimberley McDonald is an experienced System Administrator currently serving in the Air Force Civilian Service since February 2023, with certifications including ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD). Previous roles include System Administrator at the Virtual Medical Center, where Kimberley managed Active Directory for over 1,289 users, and at B.E.A.T. LLC, providing technical support within Jira and Confluence. Notable early experience includes a Customer Support Specialist position at MES, Inc., achieving high customer satisfaction, and monitoring video teleconferencing at the University of Maryland University College. Kimberley is pursuing a Bachelor of Science in Cloud Computing at Western Governors University and has obtained several IT certifications and an Associate of Arts in Business Management from the University of Maryland Global Campus.