Bianca Guardiana

Bianca Guardiana is a seasoned professional with expertise in customer experience and relationship management, currently serving as the Customer Experience Manager at B2B Media Group, where Bianca is the first CX hire in APAC and has achieved a client retention rate exceeding 80%. Prior to this role, Bianca held positions such as Customer Success Manager at TechTarget, managing the customer lifecycle from post-sale to renewals, and served as a Teacher at the International School of Ulm / Neu-Ulm. With a solid foundation in marketing, demonstrated through internships at the University of Newcastle and PTV Group, and experience as a Clinic Assistant at The Aivee Group, Bianca combines strategic communications education from the University of Newcastle and CELTA certification from the University of Cambridge to enhance customer engagement and drive successful initiatives.