Michael Polito

Michael Polito is a Real Estate Agent at Coldwell Banker since January 2024 and currently serves as Team Lead for Customer Service at Bally's Interactive, overseeing customer support agents in a dynamic call center environment. Previously, Michael held the position of Team Lead for Customer Support at theScore, where responsibilities included managing support queues and ensuring key performance indicators were met. Michael's extensive background in customer service began at Morgan Stanley, where roles included Senior Service Associate and Service Associate, focused on achieving service excellence and managing client interactions. Michael's early career included an operations role at Tiffany & Co., supporting retail operations and enhancing customer experience. Michael earned a Bachelor of Arts in Telecommunications from Penn State University in 2010.