Jakob Kristoffersen

Jakob Kristoffersen is a Quality Specialist at The Baltic Exchange since July 2021, focusing on deploying quality methodologies and process improvement initiatives to optimize resource utilization and enhance services. Previously, Jakob served as a Quality Assurance Administrator at Cision from April 2019 to June 2021, where responsibilities included quality control of media monitoring, issue resolution, automation of processes, and analyzing internal quality metrics. Prior experience includes working as a Listings Editor at Red Bee Media, where Jakob edited and translated media content, and as a Danish Teacher at Sydney Language Solutions. Educational qualifications include a Master of Arts in International Communications and Development from City, University of London, and a Bachelor of Arts in Danish from Københavns Universitet - University of Copenhagen.