Isabel Rosselot

Isabel Rosselot is an experienced professional in customer experience and analytics, currently serving as Jefe Analytics at Banco Falabella Chile since May 2021. In this role, Isabel leads a team of Product Managers to supervise NPS measurement, analyze customer experience indicators, implement initiatives for first-contact resolution, and promote a customer-centric culture within the organization. Previously, Isabel held the position of Product Manager for Channel Strategy, focusing on strategic changes and optimizations across distribution channels. Prior experience includes serving as an Engineer of Studies at Achs Servicios, where Isabel optimized medical supply inventory, and as a Mathematics teacher at Enseña Chile, contributing to educational initiatives in vulnerable communities. Isabel holds a degree in Commercial Engineering with a focus on Administration from Pontificia Universidad Católica de Chile.