Rachel Chai

Rachel Chai currently serves as Vice President of Group Customer Experience at OCBC Bank, focusing on the design of multi-channel customer journeys for wealth and equities trading since October 2021. Prior to this role, Rachel Chai was a Lead Consultant at EY from April 2010 to October 2021, where responsibilities included leading Customer Experience Programmes across various sectors, such as Government & Public Sector and Banking, achieving notable improvements in customer satisfaction and cost efficiency. Earlier positions at EY involved leading customer experience initiatives and economic transformation projects. Rachel Chai holds a Bachelor of Business in Accounting & Finance from Monash Business School, obtained between 2007 and 2009.