Richard Bland

Richard Bland is a seasoned UX research professional with extensive experience in various roles across multiple organizations. Currently serving as the UX Research Director at Bank of New Zealand since February 2022, Richard has also worked as an Independent Designer and Consultant at engagedesign since March 2010, collaborating with prominent clients like REST Industry Super and Volvo Ocean Race. Prior positions include Design Research Lead at Flux Federation, Design Research Manager at Xero, and Senior Customer Experience Designer at New Zealand Post, where Richard focused on customer-centric design. Earlier career highlights encompass roles at Statistics New Zealand, Brand Manager for the World Rowing Championships, and Information Design Director at Brand Union, contributing to projects for notable clients including the Arts Council of England and Royal Mail.