Shamoon Rasheed

Shamoon Rasheed has extensive experience in customer service management and process improvement, currently serving as the Customer Service Centre Manager at Bank of Sydney since June 2021. Prior roles include Business Contact Centre Manager at Equifax, Process Improvement Analyst - Quality at Link Group, and Customer Service & Systems Lead at Transport for NSW. Additional experience encompasses institutional banking consultancy at Commonwealth Bank, senior management in customer experience at Faysal Bank Limited, and leadership in service policy at United Bank Limited - Pakistan. Early career highlights include serving as Team Leader for Citiphone Banking at Citibank N.A. Shamoon holds a Master of Business Administration in Marketing from the Pakistan Institute of Management.