Raymond MacDonald

Raymond MacDonald is an experienced Service Delivery Manager at BankMobile since July 2018, where accountability includes overseeing ITIL and COBIT capabilities with a focus on Incident, Problem, Release, Change, and Service Level Management, as well as ensuring the documentation and communication of emerging service delivery capabilities. Prior to BankMobile, Raymond served as Vice President at Bank of America from February 1997 to October 2017, working in roles such as the Stability Analytics Team, where analytical and thematic analyses on incidents were performed to develop predictive tools, and in Incident Response and Resolution, where expedient root cause determination was facilitated. Raymond holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Saint Joseph's University, obtained between 1989 and 1993.