Juan Castro

Juan Castro is a seasoned professional with over 20 years of experience in business improvement and operations management. As the VP and Business Improvement Manager at BankUnited since May 2011, Juan has focused on enhancing processes within the mortgage division and developing new residential lending products. Previously, Juan served at Fiserv from September 1999 to May 2011 in various roles, including Lead Business Analyst and Risk & Compliance Manager, where responsibilities included standardizing workflows and implementing a policy management application across multiple sites. Additionally, as Operations Manager, Juan developed a productivity tool that significantly improved quality and customer satisfaction, successfully managing transitions for numerous financial institutions.