Mary Smith-Jones

Mary Smith-Jones has a diverse work experience spanning over several years. Mary currently holds the position of Head Of Business Improvement at Barbon Insurance Group, starting in May 2021. Prior to this role, they served as the Learning & Development and QA Manager at the same company from November 2015 to May 2021.

Before joining Barbon Insurance Group, Mary worked at Yorkshire & Humber & Bassetlaw Commissioning Support Unit as a Learning & Development Associate on an interim basis in 2015.

From 2011 to 2014, Mary worked at Cabot Financial (Europe) Ltd as the Operational Learning & Development Manager. During their time there, they achieved notable accomplishments such as creating and implementing a 12-week Induction program for contact centre employees that received City & Guilds accreditation. Mary also led an Investors in People project resulting in Gold and Championship status across the Group.

Mary's previous roles at Cabot Financial include Training & Development Manager from 2007 to 2011, Training Team Leader from 2005 to 2007, and Development Leader from 2003 to 2005. As Training & Development Manager, they were responsible for delivering structured induction training to new employees. As Development Leader, they focused on enhancing customer call handling skills and achieving targets through coaching programs.

Before their time at Cabot Financial, Mary worked as an Internal Trainer at Courage Ltd from 1998 to 2000. Prior to that, they held roles as a Sales Executive and in Training/Customer Support/Promotion Design at Courage Ltd from 1994 to 1997.

Overall, Mary Smith-Jones has a strong background in learning and development, with experience in creating training programs, leading projects, and achieving industry accreditations.

Mary Smith-Jones pursued their education at Buckinghamshire New University. From 1986 to 1989, they attained a Bachelor's degree in Business Studies, earning an HND. Later, from 1989 to 1990, they completed a Post Graduate Diploma in Marketing at the same university.