Melvin Udelhofen is an accomplished IT professional with extensive experience in service delivery and support operations. Currently serving as the IT Service Delivery Manager at Barnes Healthcare Services, Melvin has successfully managed IT service desk operations, achieving over 95% customer satisfaction. Previous roles include Expert IT Site Administrator at Gerresheimer, where hardware and software issues for 200 employees were resolved efficiently, and Supervisor of the IT Support Center at Carters Inc., where a high level of customer service was maintained. With a solid educational background including a Master of Business Administration in Information Technology Management from the University of Wisconsin-Whitewater, Melvin's career spans various positions focused on IT support, customer service, and team leadership.
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