Janice Jones Bsja

Janice Jones BSJA has extensive experience in customer service roles, primarily within healthcare settings. Currently serving as a Customer Service Representative II at Barnes-Jewish West County Hospital since September 2014, Janice manages inbound and outbound calls related to Radiology Scheduling, handles insurance approvals, and advocates for patient needs. Previously, Janice worked as an Admissions Representative in the Radiology Department at Barnes Jewish Hospital and as a Patient Support Associate at Mercy Hospital, where responsibilities included processing patient orders and maintaining demographics. Early career experience includes roles as a Customer Service Representative at Post Dispatch Newspaper and Convergys Company, providing subscription support and technical assistance. Janice holds a Master's degree in Business Administration with a focus on Management and Operations, and a Bachelor's degree in Criminal Justice Administration from the University of Phoenix, along with certificates in Information Systems and Office Operations.