Baptiste Mercier

Baptiste Mercier has over 20 years of work experience in various roles and industries. Baptiste started their career in 2001 as an SAP Consultant at IBM Global Services and then moved to NNIT as an SAP Consultant in 2002. In 2003, they joined the United Nations as a Project Manager in CRM, and they worked there until 2007. In 2008, they worked as a Project Manager in CRM at SimCorp for a brief period. From 2009 to 2015, Baptiste worked at Novo Nordisk A/S, where they held several positions, including Project Manager CRM, Director of Sales and Marketing Projects and Applications for Region Europe, and VP of Project Management. Currently, they are the SVP of Customer Engagement at BASE life science, a position they have held since 2015. Baptiste was also a co-owner and SVP of the Customer Engagement Practice at BASE life science before it was acquired by Infosys in August 2022. In their current role, Baptiste is responsible for leading the Customer Engagement practice, overseeing services and products related to commercial, medical, and digital marketing for the life science industry. Baptiste also manages partnerships with Veeva, IQVIA, Salesforce, and Tact.

Baptiste Mercier obtained a Master's degree in Computer Sciences (MIAGE) from the University of Lyon, where they studied from 1996 to 2001. Baptiste also pursued a Master's degree in Business Administration & Applied Computer Sciences from Fachhochschule Karlsruhe, from 1999 to 2001.

In terms of certifications, Baptiste obtained the "Experience Manager" certification from Adobe in April 2023. Baptiste also achieved the "IQVIA OCE Sales Certified Administrator" certification from IQVIA in January 2019. Additionally, they hold the "Salesforce Sales Cloud Consultant Certification." However, the date for this certification is not specified. Furthermore, Baptiste has certifications in ITIL foundation, PMP, Salesforce certified administrator, Veeva Align certified administrator, Veeva CRM certified administrator, and Veeva Event Management certified administrator. However, specific information regarding the institutions and dates for these certifications is not provided.