Angel Morales

Angel Morales has a diverse work experience that spans several companies and roles. In 2015, they started working at Virgin Mobile México as a Supervisor del centro de contacto. Angel held this role until November 2020, where they were responsible for supervising the performance of agents and designing personalized strategies to meet metrics and objectives. Additionally, they served as a QA Specialist, combining the roles of a trainer, supervisor, and QA for the contact center. In this role, they provided continuous training to the team across various communication channels and taught new hires the necessary processes.

In 2020, Angel joined Yobi Telecom as a Help Desk Support Specialist. Angel held this role until October 2021, providing technical support to customers.

Then in 2021, they transitioned to Oyster Financial, Inc. as a Customer Support representative. Angel worked in this position from October 2021 to April 2022.

Currently, they are employed at Baubap (YC S21) as a Customer Champion, starting in August 2022.

Angel Morales completed a Bachelor's degree in Teoría de la música y composición from G martell. College of Music And audio, where they studied from 2010 to 2014. Prior to that, they attended Tecnológico de estudios superiores de cuautitlán izcalli from 2008 to 2010, where they pursued studies in ingeniería en sistemas computacionales, though the degree status is not specified.