Fauzia Ali

Fauzia Ali currently serves as the Digital Channels and Service Desk Manager at Absa Bank Kenya since January 2018, bringing a strong background in operations management from a concurrent role as Operations Officer at BBK, which has been held since October 2014. In the position at BBK, Fauzia is responsible for preparing quarterly action plans, ensuring compliance with resource, schedule, and quality controls, managing day-to-day branch operations, and maintaining excellent customer service while proactively addressing customer issues.