Odalys Alfonso

Odalys Alfonso has extensive experience in client services and operations within the financial services sector. Since July 2012, Odalys has served as the Director of Client Services at BCA Financial Services, Inc., where responsibilities include overseeing client relations and service delivery. Prior to this role, Odalys held the position of Operations Manager at Inktel Contact Center Solutions from May 2008 to July 2012. Odalys began a tenure at BCA Financial Services in November 1984, remaining there until April 2008 in various operations roles, which laid a strong foundation for subsequent leadership positions.