Merve Demirel

Merve Demirel is an experienced professional currently serving as a Warranty Services Admin at BDH - Bilisim Destek Hizmetleri, focusing on quality processes in compliance with ISO 27001 and ISO 9001-10002 while collaborating with major technology brands. Prior to this role, Merve held various positions at Teleperformance Türkiye, including Senior Operation Support Specialist and Technical Operations Supervisor, where responsibilities included client KPI management and agent coaching. Additional roles in sales coaching and team leadership at the same company involved developing training programs and implementing corrective actions based on data analysis. Merve's career began in customer service at Gittigidiyor.com and included an assistant position at Mustafa Kemal University. Merve holds an associate's degree in Office Management and Supervision from Anadolu University and has a background in graphic and printing equipment from Dr. Oktay Duran Anadolu Matbaa Meslek Lisesi.