Murat Ketenci

Murat Ketenci has extensive experience in IT and service management, currently serving as Hizmet Yöneticisi at BDH - Bilisim Destek Hizmetleri since November 2013. In this role, responsibilities include acting as a communication bridge between customer and operations teams, managing operational processes and escalations, overseeing service delivery, and coordinating project management for new contracts. Prior to this, Murat Ketenci worked at Akbank from June 2002 to November 2013 as Bt Sistem Destek Yetkilisi, providing first-level intervention for network hardware and server systems, and managing network installations and maintenance for branches and ATMs. Murat Ketenci holds degrees from Anadolu University and Marmara University.