Dilenya Dayana Bevilacqua

Dilenya Dayana Bevilacqua is an experienced professional in customer experience and success management, currently working at Beleza na Web since September 2021, where responsibilities include managing the NPS indicator for the e-commerce client portfolio and analyzing customer feedback for stakeholder presentations. Previously, Dilenya held various roles at TOTVS from February 2013 to August 2021, leading efforts in customer retention and strategic planning, achieving significant growth and reduction in churn rates. Earlier experiences include positions in purchasing and finance at Luciana Nunes Grinberg and Vinte Um Comércio de Confecções Ltda., highlighting skills in procurement, inventory control, and customer service support. Dilenya holds a degree in Business Administration from Universidade Paulista and a degree in Commercial Management from Anhanguera Educacional.