Nicole C. Lee

Nicole C. Lee is a Senior Manager in Artificial Intelligence and Advanced Analytics at Bell, where contributions include developing a Reinforcement Learning ML Model to enhance customer repair experiences. During earlier roles within the organization, Nicole managed a Control Centre team and executed business intelligence analyses that resulted in substantial operational savings. Nicole gained leadership experience managing large teams while overseeing significant fundraising events for the Engineering Undergraduate Society at McGill University. Educational qualifications include a Bachelor’s Degree in Mechanical Engineering from McGill University and a Project Management certificate from the University of Toronto School of Continuing Studies.