Shunsuke Noda

Recently, society and people's everyday lives have undergone drastic changes due to the effects of the COVID-19 global pandemic. With the rapid digitization of corporate activities, the use of technology and the new businesses of the future are being actively debated. In this uncertain world, he believe only those companies that view these changes as an opportunity and remain flexible in their response will be able to survive in the future.

With the increasing importance of non-face-to-face communication in the contact center industry, new client needs are emerging from a greater desire to capitalize on the contact points between companies and consumers for business. And are now seeing the germination of the seeds that they have planted, such as the development of solutions for digitization, human resource training, and alliances with leading technology companies, and the timing is now ripe to promote DX in the contact centers.

Working to realize the corporate vision of supporting the enrichment of society through innovation and communication, they will achieve innovation by creating a new business model that is not bound by conventional frameworks, based on the long-standing achievements as communication professionals. The mission is to support consumers and by extension society as a whole by providing support to client companies in industries across the board, including government, healthcare, telecommunications, distribution, and finance.

They will continue to step up the efforts as a partner in the implementation and execution of proposals for improvement by tackling management issues from the perspective of the clients.