Loyd Vidal 🇺🇦

Loyd Vidal has a strong background in customer success, with extensive experience in the biotechnology, sales, and technology industries. Loyd currently holds the position of Head of Customer Success, EMEA at Benchling, where they lead the Customer Success practice in the EMEA region and works cross-functionally to maximize customer success. Prior to their current role, Loyd worked as an Advisor at Pangea, where they delivered high-end enterprise sales value to clients. Loyd also held multiple roles at Veeva Systems, including Manager of Commercial Content Customer Success and Senior Customer Success Manager, where they helped customers leverage products, provided industry best practices, and helped increase adoption of solutions. Loyd also has experience at Aprimo, where they served as a Customer Success Manager and Professional Services Manager, and at Teradata Marketing Applications UKI, where they worked as a Professional Services Manager. Earlier in their career, they held positions at Equidebt Ltd, Veolia Water, and Sodisoft, where they developed applications and managed IT systems. Overall, Loyd Vidal has a strong track record of successfully growing businesses and maximizing customer satisfaction.

Loyd Vidal obtained a Master's degree in IT and Business Administration from both The Faculty of Engineering at Lund University (2002) and Polytech' Montpellier (2000-2002). In addition to their education, Loyd Vidal has obtained several certifications in various fields, including Effective Listening (LinkedIn, 2019), Teradata Marketing Operations Advanced Certification (Teradata Marketing Applications, 2015), Digital Marketing Centre Certification (Teradata Marketing Applications, 2014), Aprimo / Teradata Marketing Operation Certification (Teradata Marketing Applications, 2011), Aprimo / Teradata Multi Channel Campaign Management Certification (Teradata Marketing Applications, 2011), Team Building Effective Coaching and Leadership (Equidebt Limited, 2010), Prince 2 Foundation (Quanta Training Ltd, 2010), and Vault Certified Administrator (Veeva Systems).