Zach Fricke

Zach Fricke is a seasoned professional in product operations, currently serving as the Product Operations Manager at Benchling since August 2022. Prior to this role, Zach dedicated over seven years to Gusto, where responsibilities included coaching and empowering Product Operations Managers, mentoring internal talent, and driving strategic initiatives in collaboration with product leadership. Zach's expertise in customer experience is highlighted through data synthesis to inform strategic decisions and involvement in over 50 product launches. Earlier experience includes positions at JPMorgan Chase as a Relationship Banker and various customer service roles in the hospitality sector, backed by a Bachelor's degree in Hospitality Management from The Ohio State University.