Louis Fung

Louis Fung is an experienced IT professional currently working as an IT Help Desk Administrator at Benetas, where Level 1 and Level 2 support is provided for the Head Office and multiple sites since August 2023. Prior to this role, Louis served as a Service Desk Analyst at Adairs Retail Group, delivering support to over 170 retail stores and 100 Head Office staff, as well as managing assets and technical issues across various hardware platforms. Louis's extensive experience also includes a long tenure at Spotlight Retail Group, where responsibilities ranged from IT Helpdesk Analyst to customer service roles, demonstrating a strong capacity for technical support, ticket management, and customer care. Louis holds a Bachelor of Science in Psychology from Monash University, completed in 2002.