Elise Thomas

Elise Thomas possesses extensive experience in customer operations and service, currently serving as a Customer Operations Manager at Betterment since October 2017, where responsibilities include coaching associates and collaborating with stakeholders to enhance product quality. Previous roles at Betterment include Customer Operations Associate and Customer Experience Associate, focusing on customer communication and support. Elise has also held customer service positions in the cafe sector at EverSource and Nordstrom, displaying strong organization and service skills. Leadership capabilities were demonstrated as a Team Lead at Macarons and Cookies by Woops, managing store operations and customer relations. Educational background includes a Bachelor of Arts degree from Kean University, earned in 2017.