Ana Fotachi

Ana Fotachi has a diverse range of work experience. Ana is currently working at BibliU as the US Head of Customer Success since November 2022. Prior to that, they held the role of Senior Customer Success Manager from June 2022 to November 2022, and Customer Success Manager from June 2021 to June 2022.

Before joining BibliU, Ana worked at Duco as a Customer Success Manager from August 2019 to June 2021. Ana'sresponsibilities included increasing net promoter scores, minimizing churn, and improving internal processes to maximize company growth and profits. Ana also managed a varied client portfolio, onboarded new clients, and regularly engaged with existing clients through check-in calls and service/business reviews.

Ana's earlier work experience includes a role as a Service Desk Analyst at Inspired Thinking Group (ITG) from November 2018 to August 2019, and at Fiserv from March 2017 to October 2018. As a Service Desk Analyst at Fiserv, they were involved in incident management, request fulfillment, change management, problem management, and reporting. Ana also worked closely with clients and looked after one of the main customers.

Ana's work experience started with an internship as a Research Assistant at the Medical Research Council's Cognition and Brain Sciences unit from October 2014 to July 2015. During this internship, they assisted with the conceptualizing and development of a psychological experiment, recruited and tested participants, gathered and analyzed data, and presented results at lab meetings. This experience helped their develop strong communication, interpersonal, presentation, analytical, and research skills.

Overall, Ana Fotachi has gained extensive experience in customer success management, service desk analysis, and research assistance throughout their career.

Ana Fotachi attended the University of Westminster from 2012 to 2016, where they obtained a Bachelor of Science (BSc) degree in Cognitive Neuroscience. During their time there, they also interned at the University of Cambridge in 2014 and 2015, focusing on Cognitive Neuroscience. Ana has additional certifications including ITIL Foundation and ITIL Service Operation from AXELOS Global Best Practice, as well as a Proficiency in English Diploma from the University of Cambridge.