Kelsie Olson

Kelsie Olson is an experienced professional in the hospitality industry, currently serving as the Director of Customer Experience at Big Easy Management since February 2024. Previously, Kelsie held various leadership positions, including Regional Director of Operations at Frontdesk and Head of Operations at The Guild, where responsibilities included enhancing operational efficiency and customer service. Kelsie's background also includes roles focused on sales and marketing, notably as Regional Director of Sales and Marketing at Scarlet Boom, and significant experience in corporate sales management at InterContinental Hotels Group. Kelsie holds a Bachelor of Science degree in Travel and Exploration from Ball State University and has developed a comprehensive skill set in guest experience, sales strategies, and operational management throughout a varied career in hospitality.