Emily Simons

Emily Simons is a seasoned Customer Success professional with extensive experience managing teams and driving customer engagement across various industries. Currently serving as Manager of Customer Success at BigCommerce, Emily oversees a team of 10, having successfully launched the company’s first Digital Customer Success team. Prior roles include Senior Manager of Customer Success at Fountain, where Emily built a global team and enhanced revenue through strategic initiatives. Previous positions include Customer Success Manager roles at Robert Half Technology and Fountain, as well as customer advocacy at Atlassian. Emily holds a Master of Divinity from Austin Presbyterian Theological Seminary and a BS in Radio-TV-Film from Texas Christian University.