Manouk Draisma

Manouk Draisma has a diverse work experience spanning various industries and roles. Manouk is currently working as an Entrepreneur in Residence at Antler since May 2023. Prior to that, they were the Head of Customer Success & Operations at Biller starting from March 2022.

From 2016 to 2022, Manouk worked at Lightspeed HQ, where they held multiple positions. Manouk started as the Manager of Customer Support BLX & DACH, building and leading a team of 21 employees. Then, they became the Senior Manager of Customer Success EMEA, where they grew the CSM team from 2 to 23+ employees and implemented a sales-driven approach. Finally, they served as the Head of Partnerships EMEA, managing strategic business opportunities, partner development, and integration teams.

In 2014, Manouk worked at Lightspeed (formerly SEOshop) as an Account Manager, responsible for sales, relationship management, and ecommerce knowledge. Manouk was later promoted to the role of Teamlead, Business Development Netherlands, leading a team of 5 BDs and driving change management after the merger with Lightspeed.

Before entering the tech industry, Manouk started their career as a Waitress at Hotel V & The Lobby Amsterdam and Unlimited label. Manouk also gained experience as a Marketing Intern at Viacom International Media Networks CEE and a Product Management Intern at MediaLAB Amsterdam.

Overall, Manouk Draisma has demonstrated strong leadership skills, experience in customer success, business development, and partnerships, as well as a solid background in the hospitality and media industries.

Manouk Draisma completed a Bachelor of Science (BSc) degree in Media, marketing & publishing at Amsterdam University of Applied Sciences from 2008 to 2012. In 2011, they also attended Donghua University in Shanghai, where they focused on building partnerships in China. Prior to that, Manouk attended Meridiaan College Het Nieuwe Eemland from 2003 to 2008, though specific details regarding the degree and field of study are not provided.