Swaroop B.

Swaroop B. currently serves as the Country Lead for Tele Sales and Learning & Development D2C at MILVIK BIMA, where the focus is on delivering affordable insurance and health products through mobile technology in emerging markets. With prior experience as Head of Customer Success at OneDirect, India's leading Customer Experience Management firm, and extensive roles in customer success at companies like Mobikon and DJUBO, Swaroop has a strong background in SaaS solutions and client engagement across various industries. Additional roles include sales management positions at Yatra Online Pvt Ltd and Holiday Mood Ltd, alongside foundational experience in travel sales and marketing. Swaroop holds a Bachelor's (HONS) degree in Geography and Cartography from the University of Delhi and is pursuing an MBA in Sales, Distribution, and Marketing Operations.