Gabriella Verussa

Gabriella Verussa is an experienced Customer Success Manager with a strong background in client management, negotiation, and process improvement across various companies. Currently at Bionexo since May 2023, Gabriella previously held similar roles at Ramper and Effecti, managing portfolios of over 100 clients, focusing on reducing churn and enhancing customer experience through strategic actions. Gabriella’s expertise includes implementing agile methodologies, conducting B2B negotiations, and utilizing various tools such as Trello and Pipedrive for effective project management. Educational credentials include a Lean Agile Coach Professional degree from UNIAGIL and a Technologist degree in Information Technology Management from Senac Santa Catarina.