Daphne Mansel-Abeyta

Daphne Mansel-Abeyta has extensive experience in customer service and quality assurance, with a current role as a Quality Assurance Performance Facilitator at T-Mobile since August 2014, where assessment of agent accuracy in customer interactions is a key responsibility. Concurrently, Daphne has been a Customer Service Specialist at BioTRUST Nutrition since May 2014, focusing on ensuring customer satisfaction through various interactions. Previous experience includes a contract position as a Games Advisor at Electronic Arts from August 2013 to February 2014, managing technical, billing, and escalations tasks, along with participating in pilot projects. Prior to that, Daphne worked at Higher One from February 2009 to August 2011 in Customer Relations, handling all aspects of customer service and sales through inbound and outbound calls.