Samantha Riley-Furse

Samantha Riley-Furse has over 14 years of work experience, starting their career as a Junior Researcher/Runner at ITV in 2007. Samantha then worked at The Casting Collective as a Senior Casting Coordinator for four years, where they were responsible for casting various projects and maintaining relationships with clients.

In 2013, Samantha joined Boom Cycle as a General Manager and Part-Time Front of House staff until 2015. Following this, they worked as a Project Coordinator at Wolff Olins for a year before joining Kitchen8 Brand Innovations in the same role.

From 2017 to 2022, Samantha worked at WeWork in various roles, including Community Associate, Community Lead, Global Support Lead, and finally, Global Member Experience Lead. In these positions, they oversaw community management, member support, and overall member experience.

In 2022, Samantha joined Cazoo as a Customer Experience Manager, where they played a vital role in enhancing the customer experience until October of the same year. Samantha then joined Hometree as a Customer Resolutions Team Lead, responsible for managing and resolving customer issues.

Currently, Samantha is employed at Bippit as a Senior User Support Manager, utilizing their expertise in handling user support.

Samantha Riley-Furse attended Saint George's C of E Secondary School from 2000 to 2007. During their time there, they obtained A Levels in English, Psychology, and Biology. In terms of additional certifications, Samantha received the following from LinkedIn: "Customer Service: Managing Customer Feedback" in May 2021, "Creating Positive Conversations with Challenging Customers" in September 2020, and "New Manager Foundations" in September 2020.