Editha Ocampo-Regualos

Editha Ocampo-Regualos is a seasoned technical support professional with extensive experience in the APAC region. Currently serving as a Technical Support Specialist at Bird since June 2021, Editha previously held multiple roles at NICE inContact from June 2015 to March 2020, advancing from Technical Support Engineer I to Technical Support Engineer II. Earlier experience includes a position as a Service Desk Analyst at Xerox, where responsibilities involved responding to help desk inquiries and managing call tracking systems. Editha's career also encompasses leadership roles at Alorica, where management of performance metrics and team coaching were key responsibilities. Editha obtained a degree from the First Asia Institute of Technology and Humanities between 2003 and 2007.