Rajiv Gupta

Rajiv Gupta has significant work experience in various leadership roles. Rajiv is currently working as the Global Head of Support at Birdeye since July 2022. Prior to this, they served as the Managing Director - India Operations and Board Member at Believe from September 2020 to July 2022. During their time at Believe, they also held the position of General Manager Operations from May 2020 to September 2020.

Before joining Believe, Rajiv worked at Adobe as the Director of Customer Experience from April 2017 to February 2020. Rajiv also has experience in leading business operations and sales at Quikr, where they served as the Business Head for eCommerce (Mobiles&Tablets) from July 2015 to December 2016. Rajiv has a strong background in recruitment and operations management, having worked at IBM in various roles such as RPO Regional Delivery Leader - Asia, Operations Executive, and Director Operations from 2011 to 2015.

Their career began at EXL Service, where they worked as a Process Trainer and later as an Assistant Manager from 2003 to 2007. Rajiv also had a tenure at Encore Capital Group as a Division Manager and Assistant Manager from 2007 to 2011.

Rajiv Gupta's education history includes a Certification in Strategic Management from the Indian Institute of Management, Calcutta in 2011. Rajiv pursued an MBA in International Business from Amity University from 2008 to 2010. Prior to that, they completed a Bachelor of Science in Biological Science from the University of Calcutta between 1998 and 2001.

In addition to their degrees, Rajiv Gupta has obtained several certifications. Rajiv became a Grow More Coach through Grow More Avenues in April 2023. Rajiv completed a course on Digital Transformation by BCG & University of Virginia on Coursera in February 2020. Rajiv also holds certifications as a Lean Six Sigma Black Belt (obtained in November 2010) and Lean Six Sigma Green Belt (obtained in October 2009) from Benchmark Six Sigma. Lastly, they have a Train The Trainer Level 1 certification, but no information is available regarding its institution or the month and year it was obtained.