Nathaniel Y.

Nathaniel Y. serves as the Senior Manager of Customer Service for Direct to Consumer at Birkenstock USA, LP since March 2021, bringing extensive expertise in customer experience strategy from previous roles at P.volve and Birchbox. At P.volve, Nathaniel defined customer journey strategies and facilitated cross-department collaboration to enhance customer experience, while at Birchbox, oversight involved managing a large team, implementing performance analytics, and improving customer interaction metrics. Earlier experience includes a Retail Account Executive position at Atlantic Coast Media Group, successfully increasing sales across major retail accounts, and a Senior Artist and Counter Trainer role at Laura Mercier Cosmetics, which focused on client relationship management and sales training. Nathaniel holds certifications in Data Science and Data Analytics from General Assembly and a Bachelor's degree in Advertising and Marketing Communications from the Fashion Institute of Technology.