Nataliia Boiko

Nataliia Boiko is an experienced Software QA Tester at BIS Safety Software since October 2022, where responsibilities include performing manual tests, reviewing software requirements, executing usability tests, analyzing results, and preparing comprehensive reports for the technology team. Prior roles include Customer Experience Specialist and Customer Care Representative at Wix.com, resolving web-based issues and educating users, as well as Customer Support Expert and Shift Manager at Govitall.com, where client interactions led to a significant increase in retention. Nataliia also worked as an Engineer in Computer Software at ZoomSupport for Business, addressing software concerns. Educational qualifications include a Master's degree in English Language and Literature from Ivan Franko National University of Lviv and a Bachelor of Philology from Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University.