Beth Madonna

Beth Madonna's work experience includes serving as a Customer Success Director at Bizagi since 2021. In this role, they are responsible for drafting and updating customer success plans, assisting customers in establishing solid foundations for their DPA Capability, and developing roadmaps for future deployments.

Prior to that, they worked as a Customer Success Manager at Valori from 2018 to 2020. Here, they drove value for Valori's Quality Assurance services, managed client relationships, and worked with technical account sales leads to provide demos and new business POCs.

Before Valori, Madonna was a Customer Success Manager at Autostructure from 2014 to 2018. In this role, they led renewal strategy and execution, built a renewal team, and achieved retention goals through new pricing initiatives.

Overall, Madonna has a strong background in customer success and renewal management, with experience in establishing governance frameworks, building relationships with clients, and maximizing customer lifetime value.

Beth Madonna attended Macomb Community College, where they obtained an Associate's degree in Legal Assistant/Paralegal.