Luis Fernando Gálvez

Luis Fernando Gálvez has worked in various roles over the past 12 years. In 2009, they began working as a Fraud/Risk Assessment Specialist at TracFone Wireless, Inc., where they handled and created multiple reports to give insights about possible fraud cases. In 2011, they moved to Zynga as a Customer Service Support Specialist. From 2013 to 2016, they worked as a Front Desk Executive at Copa Airlines and Fitbit (now part of Google). During this time, they were assigned special responsibilities such as Concierge and Flight Status Announcer. In 2018, they began working as a Senior Quality Assurance Specialist at TELUS, where they were in charge of conducting phone and chat interaction audits. Luis Fernando is currently working as a QA Test Lead at LionMane Software and Blacc Spot Media, Inc.

Luis Fernando Gálvez has a Bachelor of Business Administration - BBA from ESI School of Management, which they are currently pursuing and is expected to complete in 2023. Luis Fernando has also completed a Software Testing Masterclass from Udemy in 2022, as well as a Practical Time Management - Personal Productivity Tools course from Udemy in the same year. In 2018, they completed a Curso 1-3 principiante de Portugués from the Embajada de Brasil en Guatemala. In 2013, they completed an Idioma Italiano course from Calusac. Finally, in 2012, they completed a Grado en Administración y Dirección de Empresas from Universidad Galileo.