Michelle Jacob

Michelle Jacob is a seasoned Customer Service Manager currently leading customer service efforts for Carhartt Boots, Black Diamond Boots, and Oliver Thomas Bags at Black Diamond Group Inc. since March 2023. Previous experience includes roles in customer service management and administration for various brands such as Oofos, Keurig, and Welch's, as well as a coordinator position at Puma North America focused on B2B sales systems and communications. Michelle also managed the e-commerce service and order management team at PlanetShoes.com from March 2014 to March 2016. Educational background includes a BA in Art and Business from Salem State University and coursework towards a Customer Experience Certificate from CX University.