Derek Trainer

Derek Trainer is an experienced management professional with a comprehensive background in customer support, sales, and operations. Currently serving as the Manager of Customer Support at Blackbaud since January 2012, Derek leads cross-departmental initiatives to enhance customer value and streamline support processes. Previous roles at Blackbaud include Senior Team Lead and Team Lead, where Derek successfully managed teams, improved client satisfaction levels, and reduced escalations. Prior experience includes serving as Director of Sales and Operations at Solarplex of Texas, where Derek implemented business strategies to increase market presence, and as Assistant General Manager at Saba Blue Water Cafe, where Derek innovated award-winning food and beverage offerings. Earlier career experience includes managing operations and marketing at La Strada, Inc., achieving significant revenue growth. Derek holds a Bachelor of Science in Advertising from The University of Texas at Austin.