Kelly Jordan

Kelly Jordan has over 23 years of experience in technical support and management, currently serving as a Senior Manager for Enterprise Technical Support at BlackBerry since July 2000. In this role, Kelly leads global Premier support teams, manages budgets, conducts performance reviews, and oversees hiring and salary planning. Prior experience includes serving as a Team Lead in BlackBerry Technical Support, where responsibilities included monitoring service levels, handling customer escalations, and implementing operational improvements. Earlier career experience includes working as an IT Helpdesk Technician at Labatt Breweries of Canada, providing support to over 3,000 end users and contributing to the Y2K Pilot Project. Kelly holds a Bachelor of Arts in Economics from Western University and a Diploma in Computer Programmer Business Applications from Fanshawe College.