Galen McMicken

Galen McMicken has extensive experience in managing and overseeing call centers and customer service operations. From building and developing teams to fostering team performance and productivity, Galen has demonstrated expertise in various leadership roles within the industry. With a background in both education and business, Galen has a strong foundation for implementing training programs and developing operational strategies to meet and exceed KPIs. Currently serving as the Sr. Manager of Global Back Office Operations at Blackhawk Network, Galen excels in coordinating cross-functional support programs and leveraging technology to streamline processes and enhance accountability enterprise-wide.